FREQUENTLY ASKED QUESTIONS

How do we stay 100% natural?

Synthetic ingredients are primarily used to preserve formulas which contain water and water based ingredients. We avoid using any water or aqueous ingredients in our formulas, selecting pure oils, butters, wax and minerals that, when formulated together, are self-preserving. Ingredients such as beeswax and vitamin E oil give our formulations safe and natural anti-oxidants, prolonging their shelf life. Because of the nature of our products, it is necessary to avoid introducing bacteria or water into the tins - so just use clean dry hands each time and ensure the lid is replaced after use. 

Product storage & shelf-life

We recommend that you store products in a cool, dry place away from direct sunlight. Products can be stored in the fridge, however this may cause them to be too hard when trying to use. Our formulas have a 12 month shelf-life in or out of the fridge after opening.

Can I pay with Afterpay?

YES! Buy now, enjoy now, pay in 4 instalments with Afterpay.

How long does my order take to arrive?

Usually within 7 days. We keep a small quantity of products ready-made and ready to send immediately, however sometimes due to the nature of our products and because our products are handmade fresh, we may require 1-2 days to make your order and dispatch it from our workshop. We send post through Australia Post, with options for regular or Express post which will usually take between 1-5 days depending on your postage selection.