OUR PHILOSOPHY

 

At Natural AF we believe in using only the most pure, natural ingredients in all of our products. We believe we can create simple, effective, natural products that do everything you expect them to do and more. We believe that our bodies should not be negatively impacted by the products we use to take care of ourselves and our families. We stand for safety, transparency and purity in cosmetics and personal care. We pride ourselves on being an eco-friendly, cruelty free, ethical, Australian owned & made brand. That's just some of the boxes we tick with our products and practices!

PRODUCT STORAGE

& SHELF LIFE

 
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Check the individual description of each product, but generally our products have a 9 - 12 month shelf life.

Keep your products in a cool, dry, dark place - your bathroom shelves are fine as long as they don't get direct sunlight through the days.

PRIVACY POLICY

 

WEBSITE USERS

We only collect and store details and information provided by you on the website in Natural AF databases for the purpose of providing you with products and services as described such as to place an order, create a profile or subscribe to our newsletter. We will not ever sell to third parties or misuse your information in any way. You reserve the right to access any and all information held about you by Natural AF upon request and may request to unsubscribe from emails or be have your information deleted permanently from our records at any time. 

WORKSHOP ATTENDEES

Natural AF collects your information for the purposes of providing DIY skincare workshops. This information may be used from time to time to email you about upcoming events, your participation in the workshops, surveys or other marketing material. You can choose to opt out of these emails by clicking ‘unsubscribe’ or ‘opt out’ at the bottom of any email from us. 

 

We will never sell nor will we provide your information to any third parties unless it is necessary to the function of our website or workshops pertaining to your participation. If you choose to grant permission to us to use your photo and first name in our marketing and content on social media, website or other media you understand that it is done so purely for demonstration or marketing purposes and that no further personal details will be used publicly. 

 

You can request your photo and/or information to be removed from online platforms at any time. You can request access to any or all of the information we hold about you in our database, or request that all of your personal information be removed and permanently deleted at any time.

 

 

 

 

 

All parcels are sent using Australia Post with tracking. We post Express Post to Australia and New Zealand for free on orders over $100. All orders under $100 incur $8.95 flat rate postage. International shipping is calculated at the time of checkout. Processing time is 1-3 days due to the handmade nature of our products. Standard delivery is 3-7 days, express delivery is 1-2 days. All parcels are sent from our studio in either Childers or Hervey Bay to your location.

Due to the handmade and fresh nature of our products, we cannot accept returns simply for a change of mind. If there are concerns with your product please get in contact with us via any means and we will work with you to address any issues and resolve them to ensure you are satisfied! Contact us at chels@naturalaf.com.au to discuss any concerns you have, we are right here to email back!

 

 

 

 

If you're not 100% satisfied going 100% natural with us, let us know and we'll work it out with you, whether replacement or refund. The remaining unused product is required to be returned for further investigation in the event that a product fails to meet standards and expectations. We'll cover the postage, just don't throw out the product! Get in touch with us directly including photos where possible - we're just an email away when you have any questions or concerns regarding product quality. Email chels@naturalaf.com.au.

We are careful to ensure our products are only in stores where they shine! When approaching or approving retailers, we look for those that share our eco-friendly values and attract eco-conscious customers.

 

The minimum order quantity to qualify for the wholesale discount is 50 units, made up of up to 5 different products. We have recommended packages for retailers which are available upon request. Retailer sample kits are available for purchase upon request.

 

To discuss our brand, products and wholesale prices, get in touch via live chat, phone 0431 044 388 or email chels@naturalaf.com.au.

 
 
 
 

SHIPPING INFO

RETURNS POLICY

SATISFACTION GUARANTEE

RETAILERS INFO