OUR PHILOSOPHY

 

At Natural AF we believe in using only the most pure, natural ingredients in all of our products. We believe we can create simple, effective, natural products that do everything you expect them to do and more. We believe that human DNA and physiological structure should not be negatively impacted by the products we use to take care of ourselves and our families. We stand for safety and purity in cosmetics and personal care.

Since ancient times, cosmetics and personal care products have been made using the resources of nature. Natural AF brings pure ingredients direct from nature together for you today. 

PRODUCT STORAGE & SHELF LIFE

  • 12-24 months self-preserving natural formulation

  • Avoid introducing contaminants (wash and dry hands before use)

  • Store products in cool, dry areas

  • Refrigeration not necessary 

  • Rub between palms to soften or smooth 

Natural AF products are self-preserving, which means they remain stable for 12-24 months without synthetic preservation. Due to the nature of our all natural, pure products, it is important to avoid contaminating your products with dirty or wet hands, or contaminants and moisture from other sources. Natural AF products do not need to be stored in the fridge. Doing so may cause their consistency to become hardened. If you choose to store products in the fridge, scooping out a small amount and rubbing between palms will create a spreadable consistency. 

In some cases, where an all natural balm is repeatedly melted and cooled (such as left in the sun), you might find some separation of the shea butter. This will appear as small balls of lighter coloured shea separating and will affect the texture, however this too can be resolved by rubbing a small amount between palms for 10 seconds until smooth again before applying. 

 

POLICIES

PRIVACY

We only collect and store details and information provided by you on the website in Natural AF databases for the purpose of providing you with products and services as described such as to place an order, create a profile or subscribe to our newsletter. We will not ever sell to third parties or misuse your information in any way. You reserve the right to access any and all information held about you by Natural AF upon request and may request to be removed from our database at any time. 

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SHIPPING

All parcels are sent using Australia Post with tracking.

We post Express Post to Australia and New Zealand for free on orders over $100

All orders under $100 incur $6.95 flat rate postage

International shipping only available on wholesale orders, get in touch to discuss!

RETURNS

We do not accept returns simply for a change of mind. If there are concerns with your product please get in contact with us via any means and we will work with you to address any issues and resolve them to ensure you are satisfied! 

SATISFACTION GUARANTEE

If you're not 100% satisfied going 100% natural with us, let us know and we'll work it out with you, whether replacement or refund. The remaining unused product is required to be returned for further investigation in the event that a product fails to meet standards and expectations. We'll cover the postage, just don't throw out the product.